Tag: digital agents

How to reduce agent turnover by improving agent experience

For most contact centers, agent attrition is the biggest ongoing drain on budgets. Contact centers have an average turnover rate of 30%, with employee resignation attributing to  60% of the cause of turnover. Recruiting, hiring and training the…

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How to Choose the Best Contact Center Software

It’s 2019, which means businesses are looking at the year ahead and trying to make decisions about how best to adapt to the ever-shifting business landscape in our increasingly digital world. However, with the explosion of software options…

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Digital communication removes barriers to delivery of vital services to underserved communities

Just this week, the Government of Canada launched its new First Nations and Inuit Hope For Wellness hotline – a 24/7 hotline that offers counseling services to indigenous Canadians. Trained crisis counselors provide immediate, culturally relevant support in…

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Happy Employees = Happy Customers = Happy Finance Team

Employee satisfaction

We know that happy employees provide superior customer care; and now that the lines between customer care and marketing are becoming blurred, that same superior customer care will translate into positive marketing opportunities for your brand. These experiences…

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Better Brands Have Happier Customer Service Agents

Ask any customer service agent what they’d like to change about their job and the first thing out of their mouth is likely to be ‘the customers.’ And it’s no wonder since they face screaming, threats of physical…

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