Tag: digital banking

The importance of omnichannel customer service for credit unions

It sometimes seems weird to think that the launch of the first iPhone – what many people commonly think of as the “first” smartphone (at least in the way we think of smartphones today) – happened in 2007….

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InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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Retail Mobile Wallet Adoption is Spiking

A new study shows that there’s a huge opportunity for retailers in the form of the mobile wallet – a technology that’s only just emerging. The study, which was carried out by Citi Retail Services , focused on…

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TD Bank: World’s First to Offer Facebook Messenger Customer Service

TD bank logo

December 22, 2015: TD Bank Group announced the launch of customer service through Messenger. Making TD the first major banking institution to offer Messenger as a way of connecting with customers. “Whether it is in a branch, over…

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Comcast, Bank of America Make Customer Service Hall of Shame

A new report shows that many of America’s biggest corporations are doing a poor job when it comes to customer service. It suggests that new approaches to dealing with customers, such as introducing social media or text messaging…

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