Tag: digital customer service

The benefits of asynchronous messaging for your contact center

In considering how to move forward with formulating strategy for digital customer service, it’s important for companies to understand what is driving the rising demand for customer service over digital channels. Consumers aren’t just switching to digital channels…

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Twitter’s Tweet Turn Could Change Customer Service

Twitter social media customer service

Twitter is changing the way people tweet and it may have huge implications on the way customer service departments interact with consumers using the social media service. Not long ago Twitter announced that it would change how it…

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Retailers Believe Digital Experience Key to Reaching Consumers

A dominant majority of retailer executives now believe that digital technology needs to play a central role in the way they interact with their customers, a new study shows. The study, which was carried out by Wipro Limited…

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Study Shows Customers Demand Mobile App Service

A new survey reveals that an overwhelming majority of consumers want access to a customer service experience that is entirely app-based – meaning no need to call or email for help. The survey, which involved just over 1,000…

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Responsive Online Presence is Key to Happy Customers

A new blog from Help Scout – a company that makes a web-based help desk focused on helping firms create better customer experiences – sheds light on some important facts, quotes, and statistics about the changing customer service…

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