Tag: digital platform

Integration means never having to say goodbye (to existing voice solutions)

As digital communication technology continues to grow and evolve, it can be overwhelming for companies looking to keep up with shifting consumer expectations for digital customer service. For companies who have invested heavily in voice solutions for customer…

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Digital Services Key to Luring Retail Consumers

retail services icons

A new study of British and American consumers reveals the high cost of failing to adapt to their needs through digital services. The study, which was carried out by American commerce solutions firm Kibo, involved 3,000 people from…

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Maximize Your Digital Customer Experience

Digital customer service experience on a tablet

Many of the world’s top companies are making major strides in their efforts to offer the best digital customer service experience. But a new report shows that many companies are struggling to make this important change. The report…

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Queue Alert, Digital Platform Feature

Queue Alerts for InTheChat

The Queue Alert feature went into effect the evening of May 15, 2016. The ITC digital customer service platform provides a variety of queues that categorize incoming text, social and/or chat communications. Queues are divided by channel but you can…

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