Tag: Employee Satisfaction

Employee experience is the new CX

As digital technology continues to revolutionize the way we do business, many businesses have started to learn the importance of focusing on their customer experience (CX). Today’s consumers are loyal to experiences, not brands, and many companies have…

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The Death of Desktop Overwhelm: How Good UX can Boost Satisfaction – and Profits

A customer service rep is frustrated by multiple apps in the contact center

Employee satisfaction is inextricably linked to customer satisfaction – particularly when it comes to frontline personnel. Customer service reps and sales agents are the face of a company and exercise a great deal of influence when it comes…

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