Tag: Facebook Messenger

Infographic: Consumer behavior on digital channels in 2018

It’s hard to believe, but 2018 is rapidly coming to a close! With 2019 growing ever closer, many are making predictions for the year ahead with regards to digital transformation and customer experience. However, as it can be…

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The benefits of asynchronous messaging for your contact center

In considering how to move forward with formulating strategy for digital customer service, it’s important for companies to understand what is driving the rising demand for customer service over digital channels. Consumers aren’t just switching to digital channels…

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Do you have your chatbot? Thoughts from the Facebook F8 Conference

InTheChat attends Facebook F8 Conference

San Jose, Tuesday, April 18 – Every April Facebook hosts its annual F8 Conference, offering two days’ worth of activities aimed at keeping participants up-to-date with the platform’s latest developments. The conference provides an excellent venue for showcasing…

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ITC Wins the Eggie; Newegg Customers Win with Digital

Eggie Award from Newegg

An egg today is better than a hen tomorrow. -Benjamin Franklin InTheChat Awarded Most Innovative Customer Service Initiative at the Eggies The Consumer Electronics Show in Las Vegas is home to the Eggies, an annual awards gala where…

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Surviving and Thriving in the Holiday Rush with ITC

Black Friday rings in the retail world’s inevitable holiday rush. Crowded stores, long lines, frantic shoppers and overwhelmed salespeople define the season for many of us. So, it’s not surprising that this year’s Thanksgiving weekend, more purchases were…

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InTheChat Earns Spot in 20 Most Promising Customer Experience Management Solution Providers 2016

CIO Review

FREMONT, CA—September 14th, 2016— InTheChat earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. “We are happy to announce In the Chat as one among the 20 Most Promising…

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Messaging Chat-Bots: Customer Convenience or Pain in the Bot?

Bots for messenger

Witnessing the rapid growth of digital customer service over the past two years, today’s customers have come to expect a variety of messaging options when contacting companies for support. Until recently, Facebook Messenger had been one of several…

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InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

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Newegg Brings Facebook Messenger to Customer Support, Enabled by ITC

eCommerce leader in digital customer service, Newegg adds Messenger with ITC Newegg, North America’s leading online technology retailer has just made itself a leader in digital customer service by launching Facebook Messenger. As an early adopter of Messenger…

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TD Bank: World’s First to Offer Facebook Messenger Customer Service

TD bank logo

December 22, 2015: TD Bank Group announced the launch of customer service through Messenger. Making TD the first major banking institution to offer Messenger as a way of connecting with customers. “Whether it is in a branch, over…

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