Tag: Facebook

Boomers’ Demand for Digital Customer Service Jumps!

Seniors using technology

These days Millennials are the drivers of new technology, and for good reason. The soon-to-be largest segment of the population is continuously gaining market influence as they move into their prime earning years. However, focusing on Millennials should…

Read More »

InTheChat Opens Customer Service on Facebook Messenger to All Companies, Everywhere

Messenger icon

Platform Powering TD Bank Group and Newegg on Messenger Now Available to Enterprises Globally (Marketwired – Apr 12, 2016) San Francisco, CA – InTheChat – the leading digital customer service platform for enterprise today announced the global availability of Messenger…

Read More »

Facebook & Twitter: When Digital Customer Service Experience Collides

Facebook Twitter

What do the airline, telecom and finance industries have in common? They’re the most social media-responsive businesses today. Stats from these industries show Twitter has long enjoyed dominance as the customer service communications channel of choice. But cracks…

Read More »

What do Consumers Look for From Brands in Social Media?

No Picture

According to Kristina Knight of BizReport, “Social media is like speed dating – a lot can go right and a lot can go wrong between the brand and the shopper.” Many brands struggle to determine the best way to…

Read More »