Tag: John Huehn

InTheChat Earns Spot in 20 Most Promising Customer Experience Management Solution Providers 2016

CIO Review

FREMONT, CA—September 14th, 2016— InTheChat earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. “We are happy to announce In the Chat as one among the 20 Most Promising…

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How Call Centers Everywhere Reduce Cost While Improving Customer Satisfaction

quality speed efficiency cost

Everyone knows the primary job of the call center is service and the main goal of service is to satisfy customer needs and engender a positive relationship with your brand. This achieves happier customers and a good reputation….

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Messaging Chat-Bots: Customer Convenience or Pain in the Bot?

Bots for messenger

Witnessing the rapid growth of digital customer service over the past two years, today’s customers have come to expect a variety of messaging options when contacting companies for support. Until recently, Facebook Messenger had been one of several…

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Digital Agent Takes Center Stage at Customer Response Summit, Seattle

Customer Response Summit is a bi-annual gathering dedicated to the businesses that want to advance customer service. The conference is organized by Execs in the Know, a customer experience advocacy group that has been growing its industry for…

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CampusConnect: Text Messaging for Colleges and Universities

In the Chat has just launched CampusConnect, a new service that’s specifically targeted at universities and colleges. ITC’s platform enables full two-way, back-and-forth text messaging communications between students on their mobile devices and faculty and staff at their…

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In the Chat Helps Companies Provide An Excellent Social Media Customer Experience

social customer service

For just over four years, In the Chat has been helping companies connect with consumers in digital channels and establish relationships that really matter. Our CEO, John Huehn offered his advice on why brands need to be present…

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What do Consumers Look for From Brands in Social Media?

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According to Kristina Knight of BizReport, “Social media is like speed dating – a lot can go right and a lot can go wrong between the brand and the shopper.” Many brands struggle to determine the best way to…

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Hang up the phone! In the Chat’s Text Messaging Platform Delivers the Freedom of Customer Service on the Go

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Las Vegas – June 10, 2014 – In the Chat Communications Inc., known for its leading edge Enterprise social media sales and service platform, announces a new product offering that enables companies to give customers the gifts of…

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