Tag: live chat

The importance of live chat for digital customer service

As digital customer service increasingly becomes the norm, live chat is quickly growing in popularity as a customer support channel. According to Forrester’s Kate Leggett: Chat offers many benefits to the customer: companies can quickly connect customers to…

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You’re Only as Good as your Last Show: How Digital Channels Help Customer Retention

customer retention

As the old show biz adage tells us, “you’re only as good as your last show.” The same holds true for many industries; for example, telecom. Imagine that your contract with your provider is nearing its end. Your…

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