Tag: millennials

Infographic: Consumer behavior on digital channels in 2018

It’s hard to believe, but 2018 is rapidly coming to a close! With 2019 growing ever closer, many are making predictions for the year ahead with regards to digital transformation and customer experience. However, as it can be…

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5 Reasons your business needs to care about digital accessibility

Today is the International Day of Persons with Disabilities, which was established by the UN in 1972 to promote “the rights and well-being of persons with disabilities in all spheres of society and development”. When the topic of…

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Consumers to Retail: Ads Are Losing – Personalized Digital Engagement is Winning!

A new report from international consultancy firm Deloitte finds that, for every buck spent in retail stores, more than 50 cents is influenced by some kind of digital interaction, such as email advertising or blogging. That’s a huge…

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Happy Employees = Happy Customers = Happy Finance Team

Employee satisfaction

We know that happy employees provide superior customer care; and now that the lines between customer care and marketing are becoming blurred, that same superior customer care will translate into positive marketing opportunities for your brand. These experiences…

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Boomers’ Demand for Digital Customer Service Jumps!

Seniors using technology

These days Millennials are the drivers of new technology, and for good reason. The soon-to-be largest segment of the population is continuously gaining market influence as they move into their prime earning years. However, focusing on Millennials should…

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New Media Presents Unique Challenge to Customer Service Industry

There’s nothing more frustrating than being placed on hold while waiting to speak with a customer care representative. That’s why many contact centers are moving towards alternative ways, from Facebook to email and text messaging, to keep in…

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