Tag: retail

Infographic: 2018 Challenges for Digital Retailers

In our last post, we looked at 2018 facts about consumer behavior and consumer trends with regards to digital transformation and digital customer experience, including: Thanks to the Internet of Things, we’re drowning in data The continued growth…

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7 lessons to learn from the top omnichannel retailers

Black Friday and Cyber Monday have come and gone, and as November comes to a close it’s time to wrap up our series on online retailing. So far this month, we’ve looked at online BF / CM retail…

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Newegg Brings Facebook Messenger to Customer Support, Enabled by ITC

eCommerce leader in digital customer service, Newegg adds Messenger with ITC Newegg, North America‚Äôs leading online technology retailer has just made itself a leader in digital customer service by launching Facebook Messenger. As an early adopter of Messenger…

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