Tag: retention

The Death of Desktop Overwhelm: How Good UX can Boost Satisfaction – and Profits

A customer service rep is frustrated by multiple apps in the contact center

Employee satisfaction is inextricably linked to customer satisfaction – particularly when it comes to frontline personnel. Customer service reps and sales agents are the face of a company and exercise a great deal of influence when it comes…

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You’re Only as Good as your Last Show: How Digital Channels Help Customer Retention

customer retention

As the old show biz adage tells us, “you’re only as good as your last show.” The same holds true for many industries; for example, telecom. Imagine that your contract with your provider is nearing its end. Your…

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