Tag: Twitter

Surviving and Thriving in the Holiday Rush with ITC

Black Friday rings in the retail world’s inevitable holiday rush. Crowded stores, long lines, frantic shoppers and overwhelmed salespeople define the season for many of us. So, it’s not surprising that this year’s Thanksgiving weekend, more purchases were…

Read More »

Twitter’s Tweet Turn Could Change Customer Service

Twitter social media customer service

Twitter is changing the way people tweet and it may have huge implications on the way customer service departments interact with consumers using the social media service. Not long ago Twitter announced that it would change how it…

Read More »

Facebook & Twitter: When Digital Customer Service Experience Collides

Facebook Twitter

What do the airline, telecom and finance industries have in common? They’re the most social media-responsive businesses today. Stats from these industries show Twitter has long enjoyed dominance as the customer service communications channel of choice. But cracks…

Read More »

In the Chat Helps Companies Provide An Excellent Social Media Customer Experience

social customer service

For just over four years, In the Chat has been helping companies connect with consumers in digital channels and establish relationships that really matter. Our CEO, John Huehn offered his advice on why brands need to be present…

Read More »

What do Consumers Look for From Brands in Social Media?

No Picture

According to Kristina Knight of BizReport, “Social media is like speed dating – a lot can go right and a lot can go wrong between the brand and the shopper.” Many brands struggle to determine the best way to…

Read More »