Brilliant digital customer service is here.
Find out why some of the world's leading brands choose InTheChat.
The benefits ITC delivers to your brand:
superior Customer Experience
Stop restricting how your customers communicate with you. Connect with customers on their channel of choice and deliver consistent customer experience across all channels.
customer engagement
ITC enables your company to quickly and effectively engage consumers on social channels to improve sales, customer service, and brand engagement.
improved agent experience
Channel consolidation benefits your customers and your agents, who will be thrilled to have all their channels in one window that handles all communication types the same, regardless of channel.
chatbot and NLP integration
Increasingly, consumers expect immediate answers to their questions, and chatbots delight customers by exceeding these expectations – driving up NPS & CSATs.
Channels Supported by ITC:
ITC delivers customer experience excellence for:
ITC news and CX tips:
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