ITC uses powerful text analytics to eliminate irrelevant social media content from the agent desktop and deliver the right posts to the right agents. The result is faster responses delivered with up to 50% increased staffing efficiency over traditional social platforms.
Every contact center has unique needs for social media management. Get the only social media customer service platform that is tailored to yours.
Embrace digital customer service with confidence, knowing that your platform enables scalability with the same processes that have been developed to support your phone channel over the past 50 years, including:
Secure customer authentication
CRM capabilities: stand alone or integrated
Contact tracking (call tracking, ‘tagging’)
Metrics, reporting, performance management and more…
For today and tomorrow, ITC positions your company to win in the omni-channel space by seamlessly integrating digital channels in a consistent format on a single agent-friendly and customer-friendly platform.