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DIGITAL MESSAGING
FOR CUSTOMER SERVICE
Facebook Messenger, 2-way text messaging, social media, web / mobile chat and email.
Reduce cost, boost sales and customer satisfaction – InTheChat integrates customer service freedom to your contact center.
58%
MORE EFFICIENT
THAN VOICE
InTheChat Awarded
CIO Review 20 Most Promising
“CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016”
CampusConnect
Give students an open, instant, two-way communication channel
Social Media
Does your team waste time scrolling through irrelevant posts?
TD & NEWEGG OFFER FACEBOOK MESSENGER CUSTOMER SERVICE WITH ITC
Powered by the ITC platform, TD Bank and Newegg deliver customer service over Facebook Messenger.
More than 900 million people use Messenger to stay connected. Now ITC enables them to engage with businesses.
Find leading brands in your contact list or simply click a “Message Us” button on your company’s website to get instantly connected to your brand via Messenger.
Facebook Messenger integrates with ITC alongside other digital channels like SMS text, Twitter, Facebook, Instagram, web/mobile chat and email.
It’s the easy way to add Messenger customer service to your business.
2-WAY TEXT MESSAGING
CUTS COST 20%
2-Way Text Messaging for sales and customer service saves money. It’s no wonder so many brands put a text number on their website.
Let your customers text!
Text is 58% more cost-effective than phone – and studies show it’s preferred by customers of all ages.
Reduce contact center cost and improve customer satisfaction!
Not sure how to start?
Customers have choice: Let them choose text messaging, social or chat. Your business can open one channel or open them all.
1.7
BILLION PEOPLE
HAVE ACTIVE SOCIAL
MEDIA ACCOUNTS
SOCIAL MEDIA BUILT FOR
THE CONTACT CENTER
ITC uses powerful text analytics to eliminate irrelevant social media content from the agent desktop and deliver the right posts to the right agents. The result is faster responses delivered with up to 50% increased staffing efficiency over traditional social platforms.
Every contact center has unique needs for social media management. Get the only social media customer service platform that is tailored to yours.
Turbo-Charge Social Media Sales & Service:
- Eliminate non-actionable posts
- Direct only relevant posts to the right agent
- Reporting and performance management
- Integrates traditional contact handling processes into social case management
ITC integrates social media into a single platform that includes Facebook, Twitter, Instagram and Messenger, alongside 2-way text messaging. chat and email.
WEB, MOBILE
& IN-APP CHAT
Connect brands and customers in real-time
Don’t just slap a chat box on your website and call it a day. ITC can bring you chat optimized for your mobile website and mobile app.
Give customers a real-time, mobile connection to your brand.
The ITC customer service platform lets you roll out any combination of chat, text, social, Messenger or all the digital channels for the ultimate in customer service freedom.
GIVE CUSTOMERS WHAT
THEY WANT—EASY
ACCESS TO YOUR BRAND
SIMPLIFY SERVICE WITH A
SINGLE DIGITAL PLATFORM
With ITC, a unified digital customer service platform is just the beginning. You can also simplify your environment with our:
- Agent training
- Reporting and performance management
- CRM integration
- Workforce planning
- Contact Management
No desktop applications required!
ITC delivers seamless customer service across the messaging channels that today’s customers expect.
WIN OMNI-CHANNEL
WITH CUSTOMER SERVICE FREEDOM
Embrace digital customer service with confidence, knowing that your platform enables scalability with the same processes that have been developed to support your phone channel over the past 50 years, including:
- Skills-based routing
- Secure customer authentication
- CRM capabilities: stand alone or integrated
- Contact tracking (call tracking, ‘tagging’)
- Metrics, reporting, performance management and more…
