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THE ITC COMMAND CENTER
ONE TOOL TO RULE THEM ALL
A single online solution: connect with customers via SMS texting, social media, live chat, messengers, email, and chatbots
Built for the enterprise, built for the future: with secure authentication, skills-based routing, CRM integration, contact center reporting, and leading-edge Natural Language Processing (NLP) & Artificial Intelligence (AI)
DRIVE EFFICIENCY
Digital channels are highly efficient: Engaging with customers via messaging (text messaging and messengers) is up to 3x more efficient than voice – maximizing your personnel’s time.
GROW REVENUE
Digital channels increase sales: 57% of consumers abandon purchases if their questions aren’t answered quickly. Invite online customers to contact you via messaging or live chat and capture these sales.
BOOST EXPERIENCE
Digital channels create stellar CX: 63% of Americans prefer to contact companies via digital channels. Messaging increases customer satisfaction by 13%, leading to higher loyalty rates and greater profits.
TD BANK NOW OFFERS
CUSTOMER SERVICE via CHATBOT
TD becomes first bank to provide customer care via Twitter chatbot. In collaboration with Twitter Canada and InTheChat, TD Bank launched its first chatbot on Twitter.
Providing legendary customer experiences. Offering immediate care via chatbot presents yet another way to deliver legendary CX, while staying at the forefront of customer service innovation.
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