Brilliant digital customer service is here.

Find out why some of the world's leading brands choose InTheChat.

Newegg.com logo
TD Ameritrade logo
Universal Studios logo
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Government of Canada logo
JP Morgan Chase logo
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Channels Supported by ITC:

ITC delivers customer experience excellence to contact centers:

  • All channels, one dashboard
  • Self-service automation
  • Skills-based/best service routing
  • Integrates to WFM, CRM, & customer records
  • Multi-channel performance reporting

ITC leverages chatbots and AI to improve customer satisfaction:

  • Automated assistants (chatbots)
  • Bot integration partnerships
  • Power all channels with one AI "brain"
  • Seamless handoff from chatbots to human
  • Leading integrator of new/emerging channels


Why ITC is the leader in digital engagement:

  • Customer experience innovation
  • Scalable digital customer service
  • Measurable cost savings
  • Digital innovation leadership
  • Proven experience with F500 companies

ITC news and CX tips:

Customer Service Chatbot Success Stories to Learn From
Chatbots for customer service are still new and unfamiliar to many, and it can be difficult to identify use cases[...]
Infographic: Customer service chatbots in 2018 – trends and facts to know
It can’t be denied that consumer preferences for customer service channels are shifting more rapidly than ever, with the rate[...]
Dashbot panel: Top Considerations for Building Enterprise Customer Service Chatbots
Recently, we were pleased to be part of a panel hosted by Dashbot.io about important considerations for enterprise companies looking[...]

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