In The Chat is now Pega

Read our news here and join us at PegaWorld to see our unified technology in action!

Brilliant digital customer service is here.

Find out why some of the world's leading brands choose InTheChat. logo
TD Ameritrade logo
Universal Studios logo
Scotiabank logo
Government of Canada logo
JP Morgan Chase logo
Manulife logo

The benefits ITC delivers to your brand:

superior Customer Experience

Stop restricting how your customers communicate with you. Connect with customers on their channel of choice and deliver consistent customer experience across all channels.

customer engagement

ITC enables your company to quickly and effectively engage consumers on social channels to improve sales, customer service, and brand engagement.

improved agent experience

Channel consolidation benefits your customers and your agents, who will be thrilled to have all their channels in one window that handles all communication types the same, regardless of channel.

chatbot and NLP integration 

Increasingly, consumers expect immediate answers to their questions, and chatbots delight customers by exceeding these expectations – driving up NPS & CSATs.

Channels Supported by ITC:

ITC news and CX tips:

How should hospitality prepare for the coming downturn (whenever it happens)?
In a period of turbulent and uncertain economic outlook, there is growing concern about whether the hospitality industry should be[...]
Hospitality and Travel Digital Case Studies
This is the second post in our three-part series on digital trends in the travel and hospitality sector. In our[...]
Infographic: Travel and Hospitality 2019 Digital Trends
It's May, which means that Spring is well and truly here, which means the summer travel season is just around[...]

Simply click to learn more about how ITC's Digital Desktop can work for you.

© In The Chat. All Rights Reserved
Waterloo: 609 Kumpf Drive, Waterloo, ON  |  519.954.8591

Toronto: 33 Bloor St East, Toronto, ON