Digital Customer Service
Easy for you, your customers, your service agents, and your brand.

Find out why some of the world's leading brands choose InTheChat.

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Channels Supported by ITC:

ITC delivers customer experience excellence to contact centers:

  • All channels, one dashboard
  • Self-service automation
  • Skills-based/best service routing
  • Integrates to WFM, CRM, & customer records
  • Multi-channel performance reporting

ITC leverages chatbots and AI to improve customer satisfaction:

  • Automated assistants (chatbots)
  • Bot integration partnerships
  • Power all channels with one AI "brain"
  • Seamless handoff from chatbots to human
  • Leading integrator of new/emerging channels


Why ITC is the leader in digital engagement:

  • Customer experience innovation
  • Scalable digital customer service
  • Measurable cost savings
  • Digital innovation leadership
  • Proven experience with F500 companies

ITC news and CX tips:

Top Barriers to Digital Transformation: Part 3
This post is the third in a series of posts on the top 5 barriers to digital transformation. In our[...]
Top Barriers to Digital Transformation: Part 2
In our last post, we talked about the slow pace of digital transformation, identified five top barriers to digital transformation,[...]
The Top 5 Barriers to Digital Transformation
It should no longer come as a surprise to anyone that digital technology has revolutionized the business landscape. With the[...]

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