Digital desktop solutions for omnichannel customer service.

Find out why some of the world's leading brands choose InTheChat.

InTheChat is proud to bring Apple Business Chat Beta to our platform.

Engage with millions when and where they want

Apple Business Chat Beta is a powerful new way for businesses to connect with customers directly, through the Messages app on iOS. Using Apple Business Chat Beta, your customers can ask questions about your products or services, schedule appointments and make purchases or payments through Apple Pay, conveniently from their iPhone or iPad.

ITC delivers customer experience excellence to contact centers:

  • All channels, one dashboard
  • Self-service automation
  • Skills-based/best service routing
  • Integrates to WFM, CRM, & customer records
  • Multi-channel performance reporting

ITC leverages chatbots and AI to improve customer satisfaction:

  • Automated assistants (chatbots)
  • Bot integration partnerships
  • Power all channels with one AI "brain"
  • Seamless handoff from chatbots to human
  • Leading integrator of new/emerging channels

Why ITC is the leader in digital engagement:

  • Customer experience innovation
  • Scalable digital customer service
  • Measurable cost savings
  • Digital innovation leadership
  • Proven experience with F500 companies

ITC news and CX tips:

The Benefits of Apple Business Chat Beta
In March, Apple Business Chat launched in beta in the U.S. with iOS 11.3. Business Chat enables users to communicate[...]
The benefits of rich communication and emojis for digital customer service
The successor of the humble emoticon, emojis have taken digital messaging by storm and have become the new messaging feature[...]
Technology brings efficiency, but it can’t replace the desire for human contact
As news continues to come out about Google Duplex AI and it’s conversational AI capabilities, it has prompted speculation about[...]

Book a personalized demo to learn how ITC's Digital Desktop can work for you.

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