Brilliant digital customer service is here.

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Channels Supported by ITC:

ITC delivers customer experience excellence to contact centers:

  • All channels, one dashboard
  • Self-service automation
  • Skills-based/best service routing
  • Integrates to WFM, CRM, & customer records
  • Multi-channel performance reporting

ITC leverages chatbots and AI to improve customer satisfaction:

  • Automated assistants (chatbots)
  • Bot integration partnerships
  • Power all channels with one AI "brain"
  • Seamless handoff from chatbots to human
  • Leading integrator of new/emerging channels

Why ITC is the leader in digital engagement:

  • Customer experience innovation
  • Scalable digital customer service
  • Measurable cost savings
  • Digital innovation leadership
  • Proven experience with F500 companies

ITC news and CX tips:

Retail of the future: blended digital/in-store purchasing experiences
For retailers who can adapt to meet changing customer expectations, retail is not a zero-sum game! The future of retail[...]
The future of retail isn’t digital OR bricks-and-mortar. It’s both.
This post is the third in our series counting down to the online shopping mega-holiday weekend of Black Friday through[...]
Top eCommerce Consumer Frustrations, and How Online Retailers Can Fix Them
Last week, we kicked off the countdown to Black Friday with a look at Black Friday eCommerce trends for the[...]

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