ITC platform screenshot

Brilliant digital customer service is here.

Find out why some of the world's leading brands choose InTheChat. logo
TD Ameritrade logo
Universal Studios logo
Scotiabank logo
Government of Canada logo
JP Morgan Chase logo
ATCO logo
Manulife logo

InTheChat is proud to bring Apple Business Chat Beta to our platform.

phone chat and ITC agent screen

Engage with millions when and where they want

Apple Business Chat Beta is a powerful new way for businesses to connect with customers directly, through the Messages app on iOS. Using Apple Business Chat Beta, your customers can ask questions about your products or services, schedule appointments and make purchases or payments through Apple Pay, conveniently from their iPhone or iPad.

ITC delivers customer experience excellence to contact centers:

  • All channels, one dashboard
  • Self-service automation
  • Skills-based/best service routing
  • Integrates to WFM, CRM, & customer records
  • Multi-channel performance reporting

ITC leverages chatbots and AI to improve customer satisfaction:

  • Automated assistants (chatbots)
  • Bot integration partnerships
  • Power all channels with one AI "brain"
  • Seamless handoff from chatbots to human
  • Leading integrator of new/emerging channels

Why ITC is the leader in digital engagement:

  • Customer experience innovation
  • Scalable digital customer service
  • Measurable cost savings
  • Digital innovation leadership
  • Proven experience with F500 companies

ITC news and CX tips:

The hidden costs of digital silos
The call center has undergone a drastic transformation in the past decade. More and more, call centers are becoming customer[...]
Infographic: the number of channels is on the rise. What’s your plan?
Increasingly, consumers want to communicate by messaging It’s no surprise that today’s consumers are increasingly digital, and that more consumers[...]
The Benefits of Apple Business Chat Beta
In March, Apple Business Chat launched in beta in the U.S. with iOS 11.3. Business Chat enables users to communicate[...]

Book a personalized demo to learn how ITC's Digital Desktop can work for you.

© In The Chat. All Rights Reserved
Waterloo: 609 Kumpf Drive, Waterloo, ON  |  519.954.8591

Toronto: 33 Bloor St East, Toronto, ON