Brilliant digital customer service is here.

Find out why some of the world's leading brands choose InTheChat.

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The benefits ITC delivers to your brand:

superior Customer Experience

Stop restricting how your customers communicate with you. Connect with customers on their channel of choice and deliver consistent customer experience across all channels.

customer engagement

ITC enables your company to quickly and effectively engage consumers on social channels to improve sales, customer service, and brand engagement.

improved agent experience

Channel consolidation benefits your customers and your agents, who will be thrilled to have all their channels in one window that handles all communication types the same, regardless of channel.

chatbot and NLP integration 

Increasingly, consumers expect immediate answers to their questions, and chatbots delight customers by exceeding these expectations – driving up NPS & CSATs.

Channels Supported by ITC:

ITC news and CX tips:

5 reasons social customer service belongs in the contact center
As how we use social media continues to evolve, so does the role that social media fills in consumer interactions[...]
Infographic: Social customer service expectations in 2019
The era of social customer service is here, and consumers no longer have patience with companies that can't keep up.[...]
The Importance of Gender-Neutral Language for Customer Service
Attitudes toward what constitutes good customer service are always changing, because they are rooted in a culture that is always[...]

Simply click to learn more about how ITC's Digital Desktop can work for you.

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