Resources
Video Resources
eBook: The Top 5 Barriers to Digital Transformation
What are the barriers that keep organizations from investing and executing on organization-wide
digital transformation, when the stakes have never been higher or more clear? What are the factors
that have created such a wide gap between knowledge and action? We’ve reviewed the research and identified 5 top barriers to organization-wide digital transformation.
eBook: Digital Messaging For Business
With the explosion of digital messaging, the customer service landscape is changing rapidly. Our white paper, newly updated for 2018 with the latest research, provides perspective on a crowded marketplace, and highlights the concepts that businesses need to focus on in implementing their digital strategy.
Infographics
Customer support channels
The digital expectation gap
Customer service chatbots
Black Friday and Cyber Monday
2018 retailer challenges
2018 Consumer facts
Asynchronous communication
Digital customer retention
2017 Customer service trends
ITC Tip Sheets
ITC Digital Desktop for banking and Finance
ITC delivers authenticated customer experience excellence for banks and financial institutions
To learn more, download our datasheet on ITC for Banking and Finance:
ITC Digital Desktop For Insurance
Build customer loyalty with tools that create customer experience excellence and lower costs by making your customer contact agents more efficient.
To learn more, download our data sheet on ITC for Insurance:
ITC and Apple Business Chat
The Apple Business Chat Beta offers an exciting new way for businesses to connect with consumers.
To learn more, download our data sheet on ITC and Apple Business Chat: