Consolidate, Automate, Authenticate

Experience True Customer Service Freedom

​See how ITC delivers customer service excellence for:

InTheChat benefits - efficiency, cost savings, satisfaction

Customer Contact Centres

One Platform, All the digital Channels

Built with flexibility for the contact center. Your customers will love the convenience of digital messaging channels for customer service. Your finance team will love the savings from deflecting phone calls to lower-cost digital channels.

And you’ll love how easy it is to switch to ITC

Whether you only need text messaging, Messenger or all the digital channels, it’s easy with ITC. Let us show you how.

secure authentication brings efficiency and satisfaction

Customer Experience

Right Time, Right Place, Right Channel

Offering customers a convenient, frictionless experience means applying the “right time, right place, right channel” approach. This means anticipating their needs and being immediately available on the channel of their choice. 

Virtual Sales assistant via chatbot

Digital Innovation

Traditional differentiators need Not apply

The demand for time-saving, convenient B2C communications has driven the rising consumer preference for interacting with brands over digital channels. As Dimension Data concludes, “Customers want a frictionless, easy, and immediate journey on channels of their choice.”

InTheChat makes your contact center future-proof, enabling your company to meet the growing demand for digital while providing the best possible customer experience.

Simply click to learn more about how ITC's Digital Desktop can work for you.

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