Built with flexibility for the contact center. Your customers will love the convenience of digital messaging channels for customer service. Your finance team will love the savings from deflecting phone calls to lower-cost digital channels.
And you’ll love how easy it is to switch to ITC
Whether you only need text messaging, Messenger or all the digital channels, it’s easy with ITC. Let us show you how.
Offering customers a convenient, frictionless experience means applying the “right time, right place, right channel” approach. This means anticipating their needs and being immediately available on the channel of their choice.
The demand for time-saving, convenient B2C communications has driven the rising consumer preference for interacting with brands over digital channels. As Dimension Data concludes, “Customers want a frictionless, easy, and immediate journey on channels of their choice.”
InTheChat makes your contact center future-proof, enabling your company to meet the growing demand for digital while providing the best possible customer experience.