About In The Chat

In The Chat (ITC) is an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers – without silos, agent confusion or customer aggravation.

ITC clients are innovators, helping shape the future of low-cost, high-satisfaction customer communication.

ITC trade show booth
ITC trade show setup

ITC is a digital engagement platform that lets customers contact your brand through the messaging channel of their choice: Apple Business Chat, Text, Messenger, chat, Twitter, Facebook, Instagram, email with more to come. Digital channels for sales & customer service improves satisfaction while reducing contact center cost.

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Waterloo: 609 Kumpf Drive, Waterloo, ON  |  519.954.8591

Toronto: 33 Bloor St East, Toronto