5 Reasons your business needs to care about digital accessibility

Today is the International Day of Persons with Disabilities, which was established by the UN in 1972 to promote “the rights and well-being of persons with disabilities in all spheres of society and development”. When the topic of…

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7 lessons to learn from the top omnichannel retailers

Black Friday and Cyber Monday have come and gone, and as November comes to a close it’s time to wrap up our series on online retailing. So far this month, we’ve looked at online BF / CM retail…

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Retail of the future: blended digital/in-store purchasing experiences

For retailers who can adapt to meet changing customer expectations, retail is not a zero-sum game! The future of retail is a blended purchasing experience, where customers investigate products over a combination of digital channels and in-store investigation,…

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The future of retail isn’t digital OR bricks-and-mortar. It’s both.

This post is the third in our series counting down to the online shopping mega-holiday weekend of Black Friday through Cyber Monday. So far in our series, we’ve looked at eCommerce trends for Black Friday / Cyber Monday…

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Top eCommerce Consumer Frustrations, and How Online Retailers Can Fix Them

Last week, we kicked off the countdown to Black Friday with a look at Black Friday eCommerce trends for the biggest shopping weekend of the year. Among the lessons to be learned from 2017 data and 2018 predictions,…

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Infographic: Black Friday/Cyber Monday eCommerce Trends

With Halloween just past, it might seem a bit early to start talking on winter holiday spending, but retailers are all aware that Black Friday is only 22 days away, and with it the craziest, most challenging time…

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Buzzword-Free Advice for Getting Started with Your Own Customer Service Bots

This month, we’ve been looking at chatbots for digital customer service. We started off with our summary of the excellent Dashbot panel on building enterprise customer service chatbots. Next, we looked at chatbot trends and facts to know…

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Customer Service Chatbot Success Stories to Learn From

Chatbots for customer service are still new and unfamiliar to many, and it can be difficult to identify use cases that customer service chatbots could be useful for. So we’ve put together a profile of four very different…

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Infographic: Customer service chatbots in 2018 – trends and facts to know

It can’t be denied that consumer preferences for customer service channels are shifting more rapidly than ever, with the rate of consumers who identify digital channels as their preferred mode of  communication ever on the rise. Unfortunately, the…

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Dashbot panel: Top Considerations for Building Enterprise Customer Service Chatbots

Recently, we were pleased to be part of a panel hosted by Dashbot.io about important considerations for enterprise companies looking to build chatbots for customer service. There was a great lineup of panelists from AccuWeather, 1-800-Flowers, Aspect, as…

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