Verify your customers’ identities to ensure the safe communication of sensitive information.
Permanently erase sensitive information from the ITC system, ensuring the security of your customers’ data.
ITC’s high standards in security and compliance has made it the trusted tool for financial organizations.
Empower Your Team To Fully Assist Customers
Secure authentication is essential for verifying your customers’ identities and for enabling your agents to fulfill customer requests while protecting the security of their personally-identifiable information (PPI) – all without having to switch to phone.
Choose between simple identity verification options and more sophisticated solutions.
Automatic or Manual Verification
You can choose automatic authentication via CRM integration or enable agents to authenticate manually.
Host the authentication dialog from behind your company’s firewall or let ITC host it for you.
Secure authentication is essential for verifying your customers’ identities and for enabling your agents to fulfill customer requests while protecting the security of their personally-identifiable information(PPI) – without having to switch to phone. However, when digital engagements require an exchange of sensitive information, the conversation must be transferred to a secure channel, which interrupts the agent’s workflow and increases customer frustration.
The solution: secure authentication that briefly diverts customers off-channel in a seamless way to verify their identity before returning to that same digital channel to complete the interaction – allowing for a fluid user experience for both parties.
Leaders in Banking Innovation
TD Bank prides itself on providing "legendary customer experience" to their customers, and are blazing a trail as digital customer service pioneers:
Mobile: Customers can connect from anywhere to ask questions on their own time.
Concurrent: Phone calls are 1-to-1. Digital enables support of 3-5 customers at once.
Efficient: Digital is more efficient than phone.
Safeguard customer data to prevent data theft and be GDPR compliant.