With more than 1.2 billion users, Facebook Messenger is a major new communication channel and a new way for customers and prospects to contact your brand.
ITC is already at work integrating the next big thing in mobile messaging so your business is ready for tomorrow.
Business on Messenger is a separate application from Facebook. Your business may already have a Facebook page, but this won’t ensure your brand is visible inside the Messenger app or Messenger.com.
Just Add Internet: Messenger behaves just like text messaging that can be performed from any smartphone, tablet or computer connected to the Internet and doesn’t require a wireless provider’s text plan.
Efficiency: Like all text-based channels, customer communication over Messenger is 58% more efficient than voice. Moving 35% of calls to text = 20% reduction in contact center costs.
Easy to Find: Facebook users seeking out your brand will instantly find you over Messenger, which will result in a private, 2-way communication rather than having them post directly to your company’s Facebook page or in comments.
Facebook’s vision for Messenger is to build business-friendly communication systems. ITC's Digital Desktop integrates Messenger into your business communications systems and CRM.