Connect with customers where they work and play
Effective digital customer service is omnichannel. Customer preferences are increasingly shifting from phone to digital messaging. Engage customers on digital channels to keep your customers happy and stay competitive.
Read more about the benefits of digital messaging for business:
Build customer loyalty with tools that create customer experience excellence and lower costs by making your customer contact agents more efficient.
Verify your customers’ identities to ensure the safe communication of sensitive information.
Permanently erase sensitive information from the ITC system, ensuring the security of your customers’ data.
ITC’s high standards in security and compliance has made it the trusted tool for financial organizations.
Leaders in Insurance Innovation
Trillium Mutual Insurance Company prides itself on providing best-in-industry insurance coverage to its clients by providing innovative and leading edge products and coverage. One way they do this is by using chatbots to assist brokers in efficient claims processing.
Trillium's internal-facing chatbot can assist with intents such as:
Empower Your Team To Fully Assist Customers
Secure authentication is essential for verifying your customers’ identities and for enabling your agents to fulfill customer requests while protecting the security of their personally-identifiable information. However, when digital engagements require an exchange of sensitive information, the conversation must be transferred to a secure channel, which interrupts the agent’s workflow and increases customer frustration.
The solution: secure authentication that briefly diverts customers off-channel in a seamless way to verify their identity before returning to that same digital channel to complete the interaction – allowing for a fluid user experience for both parties.
More than 50% of searches for insurance happen from mobile devices.
A recent study by Capgemini found the insurance sector lagging behind telecom, automotive and banking industries in digital mastery
71% of consumers surveyed used some form of digital research before buying insurance.