Does your business have a plan? Or are you still using Outlook for customer email?

Companies that execute a solution for email customer service reap the benefits in terms of brand loyalty and sales.

Why your digital customer service solution needs to include email

customer satisfaction

Email is popular. For 33% of Americans, email is the preferred channel for contacting businesses and it is the #1 contact method for baby boomers – a demographic with significant buying power.

customer delight

Customers will be delighted by your speedy replies. With average response times of 15+ hours, your customers will be delighted when your team responds within minutes.

high efficiency

One team, one tool – for maximum efficiency. Consolidate your email, chat, and social media teams within one multichannel platform to create a powerful united digital engagement force with maximized occupancy rates.

performance reports and metrics

Banish information silos. Generate cross-channel reports and empower your analytics with a comprehensive view using all of your company’s digital engagement metrics.

Use ITC to turbo-charge your email customer service

improve agent experience

Give email SMS-level speeds. Insert custom prewritten snippets of text into your emails at the click of a button and maximize your team’s efficiency rates.

Boost the overall efficiency of your team. With the ITC platform, your live chat and social media teams can quickly reply to emails, thanks to ITC’s fluid user experience.

Some facts to consider:
According to Forrester, email is still the most commonly used digital customer service channel, with 54% of customers surveyed responding that they have used email for customer service in the last year.

38% of customers prefer to talk to customer service online or via email about simple issues. (American Express)

Your email solution needs to be omnichannel, not mono-channel

What should companies be looking for when they consider upgrading their email customer service capabilities? Read more about most important elements of an email management solution, or get a demo to see how ITC can improve your email customer service.

Simply click to learn more about how ITC's Digital Desktop can work for you.

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