Live Chat, Web Chat, Mobile Chat, & In-App Chat

ITC's Digital Desktop Connects Customers to Brands In Real Time

ITC's unified omni-channel Digital Desktop platform brings chat to your website, mobile website and mobile app while also enabling 2-waytext messaging, social media, messenger and email within the same chain of customer communication.


With the ITC Digital Desktop, your agents can seamlessly toggle between any digital channel, including web and mobile chat. Empower your customers by giving them choices and a service experience they won’t forget.


ITC lets your agents and customers communicate fluidly across text, social media, and web and mobile chat. ITC skills-based routing capabilities and your agent’s bird’s-eye view of all communications through a unified platform means your customers can carry on a continuous dialogue with your brand — regardless of channel.

Scale Digital to meet consumer demand

Supercharge your CX. Digital channels boost customer satisfaction from 13%65%. Good CX pays off: every 10% increase in customer satisfaction leads to a 2%-3% increase in revenue.

 

Cut costs; boost productivity. Digital messaging is up to 3x more efficient than voice. Using a multichannel solution also maximizes efficiencies through UX optimization. Plus: chatbots boost efficiency rates even further by handling frequent inquiries.

 

Grow revenue. Connect with consumers in the space where they spend their time: the digital space. Offering access to digital service during the customer journey will help finalize purchase decisions – and increase retention rates.

According to HGS, 42% of all contact center interactions are digital. Additionally, Microsoft has found that 66% of consumers surveyed globally currently use three or more customer service channels.

Simply click to learn more about how ITC's Digital Desktop can work for you.

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